FAQ´s

ABOUT ESCAPE IN GAMES


The “Escape IN games” emerged from the well-known concept Escape Room games. At ESCAPE IN GAMES we make each city an escape room. where the players have to find monuments, clues, solve puzzles until they find the key that allows them to "open" the door and get out.




WHY PLAY ESCAPE IN GAMES?


Because is a fun, safe and interactive way to (re)discover the portuguese cities and seesighting.




WHY EXPERIENCE THE ESCAPE IN?


Our games are a fun and meaningful activity to play with friends, colleagues, your spouse, family, schools and corporations. If you are looking foward to discover a city and do something different - we have the right challenge for you! Gather your team and check it out.




HOW MANY PEOPLE CAN PLAY?


We recommend up to 4 people per team for a smartphone. If the team has more than 4 elements, we suggest a larger divise, as a tablet, because the game is very visual and requires that all team members can see the phone / tablet screen. Soon it will be possible to share the smartphone screen with the team members.




CAN FAMILIES AND CHILDREN PLAY?


Yes, it is fun for the whole family, but young children must always be accompanied by an adult, as they have to walk around the city for a while.




HOW LONG DOES IT TAKE TO PLAY THE ESCAPE IN GAMES?


We have games for different durations. It can take from one to two and a half hours, but you can take a break and resume the game if you want to have a break.




WHERE DO I DOWNLOAD THE APP?


After making your reservation / purchase you will receive all instructions on how to download the application.




WHERE IS THE STARTING POINT?


After purchasing the game online, you will receive by email the secret information about the starting point. In case of the game El Profesor, you need to wait for the ESCAPE IN facilitator, this person will contact you after your reservation and will give you all the secret information about the game.




OUR CANCELLATION POLICY


Our games are non-refundable, because they can be played whenever you want and/or you can give it to someone else to play. We may also, if you wish, swap a game with the same price. In games where a facilitator needed, they are not refunded if you cancel the reservation less than 24 hours in advance.




CAN I HAVE ACCESS MY PHOTOS AND VIDEOS?


All photos and videos are saved in the gallery of the game, in the app. If you whish to have them contact us by email, with the game name and your team name. They will be deleted, by the european law for data protection.




I CANNOT START THE GAME, WHAT DO I DO?


Make sure you have an Internet connection, check the username and password sent by email (be careful with spaces and capital letters). If the problem persists, send a message via Facebook Messenger, and we will respond as soon as possible.




I CANNOT OPEN OR FIND A QUESTION, WHAT SHOULD I DO?


You problably have to zoom out to find the task.If nothing apears on the screen, check if you have already entered the team name and check the internet connection. As soon as you start, the game runs without the need for internet access. If the problem persists, send a message via Facebook Messenger and we will respond as soon as possible..




WHAT DO I HAVE TO DO IF MY PHONE / TABLET BATTERY IS LOW?


CLOSE THE GAME, You can resume the game on another device. The new device must be connected to the Internet and download the application from the Apple Store or Google Play Store . After downloading, open the application and log in with the same game's username and password. Press "Start the game", press “Continue with the existing team" and select the name of your team. The new device will continue in the same point where you left it.




WHAT HAPPENS IF MY PHONE / TABLET STOP WORKING AND I NEED TO RESTART?


You can continue the game on the same device. After the phone / tablet restarts, open the app and press "Continue to last game".




WHAT PAYMENTS DO YOU ACCEPT?


We accept all major credit cards and paypal system. Go online and book it.




CAN I BUY E-VOUCHERS?


Yes, we have e-vouchers to surprise your friends, parents, spouse or family. Send us an email to escapein@mapazero.pt and we will get in touch with you.




WHAT IS THE VALIDITY OF THE TICKET / ACCESS TO THE GAME?


The "ticket" lasts as long as you want ... In El Profesor, with an Escape IN facilitator, the validity is related to the date of the reservation.




DO YOU HAVE GAMES IN ENGLISH?


Yes, in addition to the portuguese language we also have games available in english, or you wouldn't be reading this 😉. Soon we will have in spanish and french.




DO I HAVE TO KNOW THE CITY TO PLAY?


Of course not!!! We want to be yours guides! ... You just need to have an adventurous spirit and gather all the information to arrive at the final task and “escape” IN.




CAN I SHARE SPOILERS ON SOCIAL NETWORKS?


Do not do it! Don't be a spoiler! Just share your experiences without revealing the solution to the puzzles, you will ruin the game for other players.




THE PUZZLES AND RIDDLES ARE EASY?


The games were planned to be accessible to everyone, however if you have any questions contact us before making your purchase and we advise on the best games for you.




DO YOU HAVE ANY MORE QUESTIONS?


Yes! Then contact us via Facebook, email escapein@mapazero.pt or call +351 912152822




WHAT HAPPENS IN THE EVENT OF AN ANOMALY? OR IF I GOT STUCK IN THE GAME?


In the event of an anomaly in our app, you should contact our services to assess the situation and if a technical problem is proven we will send you a new game for free.

If you can't get past the 4th question and the time runs out, we don't want you to be disappointed. That's why we will offer a new game to make sure you have a complete and positive experience.




IS RESERVATION NECESSARY?


Most of our games are played on an app, they are completly autonomous, so they don't need a Reservation! After purchasing the game, you can play at any time and on the day you want!
But there is one exception to the rule - The El Profesor game- you will need a facilitator to start the game, so RESERVATION IS MANDATORY for this one and it must be booked at least with 24 hours advance.





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